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Watch Duty Support
Frequently Asked Questions
Frequently Asked Questions
Membership
Setting your password as a new member
How do I become a member of Watch Duty?
How does flight tracking work?
What is included in a Watch Duty membership?
How do I reset my password?
Map
What is the Air Quality Index (AQI)?
Why are some flame icons on the map gray?
What are the red dots on the map?
What are the red areas on the map?
Why are the incident "flames" on the map sometimes different sizes?
How long does a fire stay on the map after it's contained?
Incidents & Updates
Why aren't there new updates on an incident?
Promoted article
What are Silent Incidents?
Why don’t I see my photo in Watch Duty?
What does ROS, IC, etc stand for?
Why don’t you report on the causes of fire?
Why don't you report every fire in my area?
See all 8 articles
Notifications
How do I enable or change notifications?
Promoted article
Why do notifications show up in Pulse Point and not in Watch Duty?
Can I change or make the notification sound louder?
Why am I not receiving notifications?
General
How do I check the app version?
Promoted article
What states and counties do you cover?
Promoted article
How do I install Watch Duty on my iPhone or Android device?
Promoted article
My app crashes, doesn't load, or I see a white screen on Android
Why is my current location not accurate?
How do I submit photos of fires to Watch Duty?
See all 7 articles
Organization
Is Watch Duty Free?
Promoted article
Are you a non profit?
Promoted article
Do you accept donations?
Who are the reporters and radio scanners that write the updates?
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