Help Center

Knowledge base

• General

  • Where can I find my evacuation zone?
  • What states and counties do you cover?
  • How do I install Watch Duty on my iPhone or Android device?
  • Layer isn’t working
  • How do I update my payment information?
  • How many devices can I use Watch Duty on?

  See all 17 articles

• Incidents & Updates

  • Why aren't there new updates on an incident?
  • How can I submit a prescribed burn?
  • What do RV, PR, CS, NW, and CR mean?
  • What are Silent Incidents?
  • Why don’t I see my photo in Watch Duty?
  • What does ROS, IC, etc stand for?

  See all 10 articles

• Notifications

  • How do I mute or silence notifications for a specific wildfire incident?
  • How do I enable or change notifications?
  • How do I test my Notifications Settings
  • Why do notifications show up in Pulse Point and not in Watch Duty?
  • Can I change or make the notification sound louder?
  • Why am I not receiving notifications?

• Map

  • How can I add, edit, or remove Places?
  • An address or location is incorrect on the map
  • What is the Air Quality Index (AQI) map layer?
  • Why are some flame icons on the map gray?
  • What are the red dots on the map?
  • What are the red areas on the map?

  See all 8 articles

• Map Layers

  • How do I turn off or hide evacuation zones?
  • Why is the fire perimeter missing or out of date?

• Membership

  • Why can’t I log in?
  • How many devices can I use my Watch Duty Membership on?
  • Do you offer a family or shared plan?
  • What is the difference between a donation and a membership?
  • I requested a new password but haven’t received an email
  • How can I stop or cancel my membership from renewing?

  See all 12 articles

• Watch Duty Pro

  • Radio Repeaters

• Organization

  • Is Watch Duty Free?
  • Are you a non profit?
  • I am interested in volunteering
  • Do you accept donations?
  • Who are the reporters and radio scanners that write the updates?