Help Center

Knowledge base

• Map

  • Why are some flame icons on the map gray?
  • What are the red dots on the map?
  • What are the red areas on the map?
  • Why are the incident "flames" on the map sometimes different sizes?
  • How long does a fire stay on the map after it's contained?

• Incidents & Updates

  • Why don’t I see my photo in Watch Duty?
  • What does ROS, IC, etc stand for?
  • Why don’t you report on the causes of fire?
  • Why don't you report every fire in my area?
  • Who writes the updates in Watch Duty?
  • Where do you get your information?

• Notifications

  • How do I enable or change notifications?
  • Why do notifications show up in Pulse Point and not in Watch Duty?
  • Can I change or make the notification sound louder?
  • Why am I not receiving notifications?

• General

  • How do I check the app version?
  • What states and counties do you cover?
  • How do I install Watch Duty on my iPhone/Android?
  • My app crashes, doesn't load, or I see a white screen on Android
  • Why is my current location not accurate?
  • How do I submit photos of fires to Watch Duty?

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• Organization

  • Are you a non profit?
  • Do you accept donations?
  • Who are the reporters and radio scanners that write the updates?