Help Center

Knowledge base

• About Watch Duty

  • I am interested in volunteering

• Account & Membership

  • How can I stop or cancel my membership from renewing?

• General

  • 101: How To Use Watch Duty
  • Where can I find my evacuation zone?
  • What states and counties do you cover?
  • How do I install Watch Duty on my iPhone or Android device?
  • Flooding Access and Features
  • Flooding Notifications FAQs

  See all 22 articles

• Incidents & Reporting

  • Why aren't there new updates on an incident?
  • How can I submit a prescribed burn?
  • What do RV, PR, CS, NW, and CR mean?
  • What are Silent Incidents?
  • Why don’t I see my photo in Watch Duty?
  • What does ROS, IC, etc stand for?

  See all 11 articles

• Alerts & Notifications

  • How do I mute or silence notifications for a specific wildfire or flood incident?
  • How do I enable or change notifications?
  • App Questions: Critical Alerts on iOS
  • How do I test my Notifications Settings
  • Why do notifications show up in Pulse Point and not in Watch Duty?
  • Can I change or make the notification sound louder?

  See all 7 articles

• Map & Locations

  • How can I add, edit, or remove Places?
  • An address or location is incorrect on the map
  • Why are some flame icons on the map gray?
  • What are the red dots on the map?
  • What are the red areas on the map?
  • Why are the incident "flames" on the map sometimes different sizes?

• Layers & Data

  • Can I add my home weather station to Watch Duty?
  • How do I turn off or hide evacuation zones?
  • Next Generation Fire System (NGFS) Heat Detections
  • What is the Air Quality Index (AQI) map layer?
  • Why is the fire perimeter missing or out of date?

• Membership

  • Discounts: First Responder, Military & Agency Discounts
  • How can I change my email address?
  • Why can’t I log in?
  • How many devices can I use my Watch Duty Membership on?
  • Do you offer a family or shared plan?
  • What is the difference between a donation and a membership?

  See all 13 articles

• Watch Duty Pro & Teams

  • Fire Progression Models FAQ
  • Broadcastify Feeds 101
  • Radio Repeaters

• Watch Duty Teams

  • How do I manage my Watch Duty Teams account and memberships?

• Organization

  • Is Watch Duty Free?
  • Are you a non profit?
  • Do you accept donations?
  • Who are the reporters and radio scanners that write the updates?