Help Center

Why am I not receiving notifications?

  • Updated

If you enabled notifications in Watch Duty but are not receiving notifications, follow these instructions to make sure Watch Duty is allowed to send notifications.

Note: You will NOT receive notifications for:

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For Apple iOS

  1. Open iOS Settings and select Notifications.
  2. Find Watch Duty.
  3. Make sure Allow Notifications is enabled.

Enable notifications during Focus mode.

  1. Go to Settings, Focus
  2. Choose a Focus—for example, Do Not Disturb, Personal, Sleep, or Work.
  3. Tap Apps (or tap Choose Apps
  4. Allow specific apps
  5. Tap Allow Notifications
  6. Tap plus, then select Apps.
  7. Select Watch Duty
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For Android

  1. Open Settings and select Apps & Notifications.
  2. Select "See all Apps".
  3. Scroll down, find Watch Duty, and tap it.
  4. Tap Notifications.
  5. Make sure notifications are enabled.

After you have confirmed notifications are enabled for Watch Duty:

  1. Open the Watch Duty app
  2. Click the Navigation button (☰)
  3. Select Notifications
  4. Confirm you are subscribed to the correct county or counties.
  5. Test your notifications

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