If your company, agency, or department pays for a Watch Duty Teams account, you are able to pay via credit card, invoice, purchase order (PO), or other supported payment methods.

Here's how organization billing and payment updates work.

When will I receive my renewal invoice?

Unless otherwise indicated, Watch Duty Teams memberships are purchased for one year and billed annually.

Renewal invoices are generated on your renewal date. Because our billing system is designed for recurring subscriptions, we can't generate the renewal invoice in advance.

Your organization's membership will remain active while the renewal invoice is being processed, so you won't lose access simply because payment isn't completed on the renewal date.

Can my organization pay by invoice or purchase order?

Watch Duty supports invoice and purchase order (PO) transactions for eligible Teams accounts.

Teams accounts must have at least 10 users to use invoice/PO billing.

If your organization requires a PO, please work with Watch Duty Support to arrange payment.

Can my organization pay by ACH?

Watch Duty supports payment via ACH. If ACH is required please contact support with your request. Requests should confirm the account owner (billing contact) email, number of memberships, and type of membership (pro or basic).

Can I purchase additional seats with a credit card?

If your Teams account has a credit card on file, the account owner can purchase additional seats through the Teams portal as needed.

Credit card purchases have a minimum of one seat.

How do I pay an invoice by mail?

Checks can be mailed to:

Watch Duty
2261 Market Street
STE 85478
San Francisco, CA 94114

Include any relevant invoice or account information with your payment so it can be applied to the correct account.

How do I update the credit card on file?

You can access membership management from the Watch Duty app:

1. Open the Main Menu (☰).
2. Tap your name and email address near the bottom of the menu.
3. Tap Manage Membership.

What if my renewal was charged to the wrong card?

If a Teams renewal was accidentally charged to a personal or incorrect card, first update the billing information on your account.

Then contact Watch Duty Support so our team can help resolve the incorrect charge.